Last Updated: March 18, 2025 

At PIXL Solutions ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, services, or products. PIXL Solutions operates in the United Arab Emirates (UAE) and Australia, and this policy complies with applicable laws in both jurisdictions, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and Australia’s Privacy Act 1988.

1.  Information We Collect

We may collect the following types of information:

• Personal Information

• Identity Data: Name, email address, phone number, or other identifiers you provide when contacting us or using our services.
• Professional Data: Job title, company name, or business-related information if you engage with us in a professional capacity.
• Payment Data: Billing details (e.g., credit card information) if you purchase services from us, processed via secure third-party payment providers.

• Non-Personal Information

• Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and time spent on our site.
• Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze site performance, and deliver personalized content (see Section 7 for details).

2.  How We Collect Information

We collect information in the following ways:

• Directly from You: When you submit forms, request services, or communicate with us via email, phone, or our website.
• Automatically: Through cookies, analytics tools, and server logs as you navigate our website. 
• From Third Parties: From business partners, service providers, or public sources, where permitted by law.

3.  How We Use Your Information

We use your information to: 

• Provide, maintain, and improve our services and website. 
• Respond to inquiries, process transactions, or fulfill contractual obligations. 
• Send marketing communications, newsletters, or updates (with your consent, where required). 
• Analyze usage trends and optimize our website’s performance. 
• Comply with legal obligations in the UAE, Australia, or other applicable jurisdictions.

4.  Legal Basis for Processing

We process your personal information based on: 

• Consent: Where you have explicitly agreed (e.g., subscribing to our newsletter). 
• Contract: To fulfill our obligations to you (e.g., delivering a service you purchased). 
• Legitimate Interests: For purposes like improving our services or preventing fraud, provided it doesn’t override your rights. 
• Legal Obligation: To comply with UAE and Australian laws or regulatory requirements. 

5.  Sharing Your Information

We may share your information with: 

• Service Providers: Third parties who assist us in delivering services (e.g., hosting providers, payment processors), bound by confidentiality agreements. 
• Business Partners: For joint offerings or marketing, with your consent where required. 
• Legal Authorities: When required by law or to protect our rights, safety, or property. 
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
  
  We do not sell your personal information to third parties. 
  
  

6.  International Data Transfers

• As PIXL Solutions operates in the UAE and Australia, your data may be transferred between these jurisdictions or to other countries where our service providers are located. We ensure such transfers comply with applicable data protection laws, using safeguards like standard contractual clauses or adequacy decisions where required. 
  
  

7.  Cookies and Tracking Technologies

    We use cookies and similar technologies to:

• Enhance website functionality (e.g., remembering your preferences). 
• Analyze traffic and user behavior. 
• Deliver targeted advertisements.
  
  You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website. 

8.  Data Security

• We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security. 

9.  Your Rights

•  Depending on your location (UAE or Australia), you may have the following rights:

• Access: Request a copy of the personal information we hold about you. 
• Correction: Ask us to update or correct inaccurate data. 
• Deletion: Request the removal of your data, subject to legal exceptions. 
• Restriction: Limit how we process your data in certain circumstances. 
• Objection: Object to processing based on legitimate interests or for direct marketing. 
• Data Portability: Request your data in a transferable format (where applicable). 

To exercise these rights, contact us at [insert contact email]. We will respond within the timeframes required by law (e.g., 30 days under Australian law, or as specified in UAE regulations). 

10.Retention of Data

• We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Once no longer needed, we securely delete or anonymize your data. 

11.Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

12.Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review it regularly. 

13.Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:  PIXL Solutions LLC

Email:info@pixlsolutions.com

Address (UAE): Sharjah Media City (Shams), Al Messaned, Al Bataeh, Sharjah, United Arab Emirates

Address (Australia): Queensland, Australia